accountedge pro crashing while syncing items to shopify

#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY PDF#
#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY UPDATE#
#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY SOFTWARE#

They didn't charge me, but I had to give employees pay advances and pre-pay bills to completely quit bookkeeping for a week. A recent bug required me to send my entire file (a zipped backup) and take a week off while they repaired it and send back a 'FIXED' copy. The live customer support when I first subscribed had a complete lack of understanding of accounting. Their 'Knowledge Base' and other support, including videos, is just sad. This is annoying and unavoidable as far as I can tell. There is no option to strip the 'pretty' formatting on BalSh or Income reports, so to make them functional you need to remove all that formatting (extra blank lines, merged cells, extra blank columns, multiple font colors, shading). Most of the reports work, but I need to upload many to Excel to manipulate the data (to report retained earnings, for example).

Creating custom forms such as checks, invoices, statements is easy I color-code them so customers can easily distinguish an INVOICE (red) from a RECEIPT (green) and so on.

#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY PDF#

The invoicing functions work well, creating and sending pdf invoices via Outlook. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck. There are a few really awesome folks and then again not so much. Especially with how virtual we all have to be nowadays. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. There is no way to export data to a banking website for things like Bank of America's positive pay.

#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY UPDATE#

With that being said they only talk to each other with a manual 'sync' each time you want them to update the other. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. There is not mass way to remove and customer/vendor profiles. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. Accounts receivable and the vendor/customer input needs some serious updating. There are some bigger issues that I am not a fan of with AccountEdge and in my 26 plus years of doing accounting I can say there are some poorer products but there are a lot of much better ones as well. Its major strengths are budgeting and the input of that data, financial reporting (monthly books) and accounts payable. Overall AccountEdge is a pretty straightforward product with regards to accounting.

#ACCOUNTEDGE PRO CRASHING WHILE SYNCING ITEMS TO SHOPIFY SOFTWARE#

As you should with any software like this do your research and plan out what your needs are and how you plan to use it to make sure this is the right thing for you. In many ways it is much better and more secure than Quickbooks so if that is the target product you are researching then this might be a good alternative for you and your business. I really want to like this software more but their lack of development in several areas make that difficult.

Accountedge pro crashing while syncing items to shopify